General terms and conditions
General terms and conditions "Petit Mas de Rêve"
- Your booking request will be finalized by the payment of 30% of the total amount by transfer to our account. We will confirm the reservation / receipt of your payment by email.
- Changes to the reservation, after the deposit has been paid (for example to the period or room), for which a new confirmation form must be drawn up, will result in an administration fee of 50 euros. Any promotions that applied to the original booking may also expire. Cancelling a booking to take advantage of a possible promotion that comes out later is never possible! These possible promotions always apply only to completely new bookings, never to adjustments or postponed/suspended bookings.
- The remaining amount (balance) is paid 1 month before arrival.
- Costs for drinks/meals must be settled at the end of your stay. The 3 days tables d’hôtes are mandatory!
- We do not have any staff in the kitchen: everything is prepared with only 2 hands! Therefore, for minor adjustments for medical reasons or allergies, you must contact us IN ADVANCE, before you book, to see if this is feasible for us. If we agree, you can simply book. However, we can NEVER offer a 100% guarantee!
- Discounts are cumulative from 2024, up to a maximum of 50%. If the cumulative amount of all possible discounts is higher, it will be capped at 50%. We always apply the following order: first the possible return discount is taken, then the discount for booking multiple rooms within the same reservation, then the discount for longer stays and finally the possible temporary promotional discount(s).
- Arrival at the gîtes: from 4pm – Departure no later than 10am.
- We work with free arrival/departure days. In high season, a minimum number of nights applies, depending on the chosen room. We strive for a calendar as full as possible with consecutive periods. If you book a non-consecutive period, we may ask you to move a few days (advance/delay). In high season, we reserve the right to refuse a request if it leaves several days open between the previous/next booking.
- A cancellation must always be reported to us in writing (via email). You will receive an email from us in return as confirmation. A cancellation is only valid if it has also been confirmed by us in writing.
- We advise you to take out cancellation insurance! In case of cancellation, regardless of the reason, we do not refund any booking advances.
- The price per night includes water, gas and electricity. Also bed linen and towels (not beach towels) are included in the price, as well as final cleaning.
- The landlords/operators are not responsible for accidents that occur on the grounds of Petit Mas de Rêve. The landlords can never be held liable.
- Guests agree to occupy the gîtes with the required care (good father) and with due regard for the peace and quiet of the surroundings.
- The maximum number of persons of the gîte in question may not be exceeded. For any visits, permission must be requested in advance. Campers on or around the site are not allowed.
- Pets are not allowed.
- The landlords/operators have the right to enter the gîte at reasonable times in order to ensure maintenance.
- You are requested to leave the gîte clean and tidy.
- Smoking is not allowed inside.
- As is customary in B&Bs, we kindly request that you do not use your own drinks or store food (an aperitif from the local market is of course possible!). We are self-employed and earn 100% of our income through our gîtes, from the sale of various drinks and from preparing evening meals. Therefore, we offer a wide range of drinks and cook for you every evening. Thank you for respecting this.